Big Investigation and Audio

Is six and a half hours too long to wait for the police?

CREATED Sep. 28, 2011 - UPDATED: Oct. 13, 2011

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MILWAUKEE- Labor Day weekend 2011 began relaxing and fun filled for Amy and her family. They went out of town for a little rest and relaxation. "It was a way for us to recharge our battery and spend some quality time together as a family. It was fun," Amy told Wisconsin's Afternoon News with John Mercure.

The fun ended as soon as they got home to their northwest side home. As they rolled into their driveway on Monday, September 5, it was clear that something wasn't right. Their home had been broken into and several things were missing. It was 9:15 p.m. when Amy called police for the first time. The dispatcher told her not to touch or move anything. Amy hung up believing that help would be on the way.

Two hours came and went without police showing up. About 11:15pm Amy called back. She was told that it might be a while before a squad would be available. "I was very tired, and very frustrated, but what was I going to do?" Amy lamented.

Sometime after midnight, Amy decided to put their four year old son to bed, despite the fact that things had been stolen from his room and putting him to bed would entail moving some things. "He was just cashed. He was ready to crash and I had to get him to bed," says Amy.

Four more hours passed. Amy and her husband fell asleep on the couch. They were startled when the phone rang at 3:15am and it was the police department. "Would you still like us to come out and take a report?" the dispatcher asked. Amy knew her insurance company would require a report so she said yes. Six and a half hours after her initial 9-1-1 call, police arrived at her home in the middle of the night.  "It was a memorable night, and not in a good way," Amy said.