Area communities ask residents to keep water flowing

CREATED Feb 10, 2014 - UPDATED: Feb 10, 2014

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WAUKESHA - The very cold winter is causing plenty of water problems. Some places are asking people to run their water to avoid frozen pipes.

Those places include the city of Fond du Lac, the Town of Plymouth, the City of Juneau, and the City of Waukesha.

Click here for an up-to-date list on what areas are asking residents to keep water flowing

The extreme cold is driving frost down and causing a lot of problems with water pipes freezing and water main breaks.

The water’s clear now, but earlier, there was something strange coming out of these faucets at Davies Law Office.

“Well, around noon today, someone used the bathroom and told me that the water - when it flushed, was brown-black. It was very nasty,” shared legal assistant Chris Stark.

The problem was a frozen pipe. Now, water utility crews are thawing it out. The Waukesha Water Utility is calling customers and asking them to help out.

Dan Duchniak, the General Manager of the Waukesha Water Utility called customers and asked them to turn on one of their cold water faucets and keep it running. They will not be charged for the extra water that is used.

This is so the water doesn't freeze in the pipes. 

“Run that for full flow for 5 to 6 minutes, 5 to 6 times a day,” instructed Duchniak.

As for the discolored water Chris was seeing? Duchniak says it’s an early sign of pipes freezing.

“They said that there were problems throughout this area, and to keep the water running for at least, periodically every hour,” says Stark.

Duchniak says this has been the worst winter since he’s worked at the Waukesha Water Utility. They only get a few calls a year about these issues. Last week, they got over forty calls.