Time Warner Cable outage forces homes, businesses and public safety customers to disconnect

CREATED Aug 27, 2014

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GREENFIELD -- For some it's an inconvenience, for others it's an inherent danger.

Time Warner Cable confirmed a nationwide internet outage on Wednesday morning, logging off some 11.4 million customers across 29 states; TWC is one of Milwaukee's largest providers.
TODAY'S TMJ4 reached out to more than a dozen hospitals, police departments and fire stations, and learned many of them implemented backup plans when the internet went out.
Tim Lemmers, who directs the IT department for Greenfield Police, says he immediately instructed squads to rely more on the radios.
The radios, a longtime tool of officers, were reliable -- but not perfect.
"[The officers] don't get visual aid," Lemmers told TODAY'S TMJ4. "They don't see the map and they don't see the data that was communicated via the radio."
A spokesman for Time Warner Cable released a statement, saying: "At 430 a.m. ET today, during routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6 a.m. ET services were largely restored, as updates continue to bring all affected customers back online."