Milwaukee FedEx, UPS customers not happy with delays

CREATED Dec. 26, 2013

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MILWAUKEE - The nation's two largest shipping companies are dealing with a lot of angry customers.

The backlash started after thousands of Christmas gifts guaranteed to arrive before the holiday never made it.

Jessica Lane's sister bought her kids video games for their new console, but they weren't under the tree Christmas Day.

"Santa brought them a Wii and she bought them games and they didn't get to play it," said Lane.

FedEx and UPS apologized for the delays, but said they couldn't predict the surge of demand.

One senator is telling UPS it should offer refunds to customers whose packages didn't arrive in time.