MetJet closure leaves passengers stranded
DE PERE, Wis. (AP) -- MetJet's decision to end operations Saturday is complicating travel for some passengers who booked flights through the failed De Pere company.
MetJet sold tickets to specific destinations and contracted with Sun Country to provide airplanes and crews. MetJet CEO Michael Heisman says he understands the company has a responsibility for stranded passengers. Heisman says each case is being evaluated and depends on whether the traveler knew when they left that their return flight was not going to take place.
Press-Gazette Media says MetJet is working with an escrow management company and credit card companies to make refunds. Heisman says the process has been slow because MetJet received hundreds of claims that didn't qualify for refunds.
Information from: Press-Gazette Media, http://www.greenbaypressgazette.com