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Complaints pile up against area driving school

CREATED Feb 12, 2014

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MILWAUKEE - Rose Larson of Brookfield contacted us after losing her confidence in Confidence Driving School.  She paid $350 for her teenage daughter to learn to drive, but something went wrong after the classroom sessions.

"By this time, I'm getting a little frustrated. We're going on almost three months and she hasn't had any behind the wheel which we paid for up front," said Larson
Larson claims Confidence backed out on three separate driving dates, and she's not alone.  The B.B.B.'s got more than a dozen similar complaints.
"I think when you're picking a driving school, it's a good idea to visit the school and see it in action, get a copy of the contract," said Larson.
The B.B.B. has sent two certified letters to Confidence, but have yet to hear back from the company.
"It's very unusual, we get a high response rate from companies, they want to make sure that they take care of their customers," said Randall Hoth, president of the Wisconsin B.B.B.
We went to Confidence Wednesday afternoon for comment.  A woman took my card and said she'd have the owner call me.
"Do you know when she's expected back?" I asked.  "No, I'll give her your card," said a woman behind the counter.
That's also what Rose Larson heard.
"The woman that answers the phones said I will have the owner call you tomorrow, never called, she's like well, she didn't come in today," said Larson.
Just like Rose, we also haven't gotten a call back from the driving school. The Wisconsin Department of Transportation's Driving School Division is now also looking in to the complaints.