911 dispatcher meets the baby whose life he saved

CREATED Apr. 5, 2013

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WAUKESHA - An emergency dispatcher who has been on the job for only 18 days helped save a life on March 16.

According to Sherri Stigler with Waukesha County Communication, Jeff Poff was working the morning of March 16 when, just after 9:30 a.m., he received a 911 call from a man saying his wife was giving birth. Poff's trainer Holly Dischler was also listening to the call.

Poff sent authorities in Mukwonago to the home, but stayed on the line with the father, Bobby Larson.

The baby was out, but Larson said he was not breathing.

"Jeff immediately said - turn him over and briskly rub his back for 30 seconds and tell me when he starts crying or breathing," according to Stigler. "They worked together and Nolan was breathing less than a minute later."

Poff stayed on the line until the Mukwonago EMS team arrived to take over.

On April 4, 2013, the new parents, along with Baby Nolan and his brothers Jackson, Bryce and Lucas, came to the dispatch center to meet and thank Poff.

“This happy day would not be possible without our amazing employees and the training and access they have to the emergency medical dispatch protocol," said Stigler. "These instructions give us the tools to be able to help save lives. In this case, it truly didn’t matter that Jeff was a new dispatcher…he followed his protocol, relied on his training, and he was able to make a difference.”